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CA Service Operations Insight - 4.2

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Getting Started

Learn concepts, roles, and process in CA SOI.

Release Notes

Know the new, resolved, and known issues, specific information, if any, and system requirements. Also, instruction on installing and uninstalling patches.

Installing

Install, upgrade, and uninstall the product. Integrate help desk products.

Administrating

Manage connector, alerts, events, schedules, and database.

Using

Use Operation Console, Dashboard, Reports, and Web view to manage connectors, CIs, alerts and schedules.

Connectors

Install, configure, and customize connectors.

Web Services

Share data between applications and integrate with web services.

Troubleshooting

Analyze and solve the previously reported problems.

Additional Resources

View Flipboard Cookbook, Product Downloads, Support Information, and Communities and Social Media