Learn concepts, roles, and process in CA SOI.
Know the new, resolved, and known issues, specific information, if any, and system requirements. Also, instruction on installing and uninstalling patches.
Install, upgrade, and uninstall the product. Integrate help desk products.
Manage connector, alerts, events, schedules, and database.
Use Operation Console, Dashboard, Reports, and Web view to manage connectors, CIs, alerts and schedules.
Install, configure, and customize connectors.
Share data between applications and integrate with web services.
Analyze and solve the previously reported problems.
View Flipboard Cookbook, Product Downloads, Support Information, and Communities and Social Media