Post-Installation Tasks for CA Service Management 220.127.116.11
Last update April 16, 2019
After installing CA Service Management 18.104.22.168 successfully, perform the following post-install steps:
CA Service Desk Manager
Run the PDM_PERL Command Utility
Note: CA Service Management provides an option in the installer to automate the post-install tasks. If you have selected Yes to automate the post-installation steps, complete few of the post-install steps as documented below.
If you have selected No for automating the post-install steps while running the installer wizard, perform manually all of the post-install task in this section as per your deployment requirement.
CA SDM on Solaris:
CA Service Management installer does not provide an option to automate the post-installation tasks for Solaris. Hence, you must manually perform all the below post-install tasks for CA SDM on Solaris.
After installing CA Service Management 22.214.171.124, perform the following steps:
- Stop CA SDM services.
- Navigate to NX_ROOT\bin and run the below command:
- pdm_perl pdm_rm_files.pl T6EE401 (Windows)
- pdm_perl pdm_rm_files.pl T6EE412(Linux)
- pdm_perl pdm_rm_files.pl T6EE419 (Solaris)
- Start CA SDM services (if you have selected Yes in CA Service Management Installer to automate the post-installation tasks).
- If you have selected No to automate the post-install steps while running the CA Service Management Installer, skip Step 3 and perform the following steps:
- Navigate to NX_ROOT/site/config.properties file and ensure that the value of resources.created parameter is set to 0.
Open a command prompt and run the following command:
Start the CA SDM Services.
CA Service Catalog
Execute the MDB Scripts
Perform the following post-install steps to execute the MDB Scripts:
- Navigate to %USM_HOME%\R17.1_RU1_Scripts.
For example: \Program Files\CA\Service Catalog\R17.1_RU1_Scripts
- Microsoft SQL Server:
- Connect to the database using Microsoft SQL Server Management Studio.
- Now, copy and execute the contents of the file configureMSSQLMDB-SP2.sql.
- Oracle Server:
- Connect to the data base using Oracle SQL Developer.
- Now, copy and execute the contents of the file configureOracleMDB-SP2.sql.
- Restart the CA Service Catalog Services.
Import the Content pack
After successful installation of CA Service Catalog 126.96.36.199, perform the following post-install steps to import content pack.
- Login to CA Service Catalog, select the Catalog tab.
- Navigate to Configuration, Content Packs. Click Import, browse to %USM_HOME%\filestore\contentpacks.
- Select CA Service Management Content Pack 2.0.zip file
- Click start import to import the content pack.
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