CA Service Management installer performs prerequisite checks and mandatory validations before installing CA Service Management solution products. Ensure that you have the following prerequisites for CA Service Desk Manager (CA SDM), CA Service Catalog, and CA Asset Portfolio Management (CA APM) before proceeding with the installation:
The following software are required for CA Service Desk Manager:
Required for CA Service Desk Manager (CA SDM). You must enable the 8.3 name creation before installing CA Service Desk Manager on the Windows operating system.
Follow these steps:
Execute the following command on the drive where you want to install CA SDM:
<installation drive>:\Users\Administrator>FSUTIL.EXE 8dot3name query <installation drive>:
This example screenshot displays the status of 8dot3 name at volume and registry level:
Changes the file system behavior for 8dot3 name in the following instances:
When DefaultValue is specified, the registry key,
HKLM\System\CurrentControlSet\Control\FileSystem\NtfsDisable8dot3NameCreationNtfsDisable8dot3NameCreationNtfsDisable8dot3NameCreation, will be set to the DefaultValue.
The DefaultValue can have the following values:
0: Enables 8dot3 name creation for all volumes on the system.
1: Disables 8dot3 name creation for all volumes on the system.
2: Sets 8dot3 name creation on a per volume basis.
3: Disables 8dot3 name creation for all volumes except the system volume.
To enable 8dot3 name, run the following command:
<installation drive>:\Users\Administrator>FSUTIL.EXE 8dot3name set <installation drive>: 0
Required for CA SDM. The PsTools Suite from Microsoft is optional for CA SDM. Enables to implement the CA SDM Interval Logging utility for collecting application performance and system statistics. Extract pstools.zip to any directory of your choice and add the directory to the Windows %PATH% environment variable. If PsTools is not available on your local machine, download it from Microsoft. For more information, see Wiki.
Perform the following steps:
Download the CA Service Management 17.1 Third-Party Components DVD 500000000001005 from CA Support.
Extract the Jointjs folder from the Jointjs.zip file.
Verify that Jointjs folder includes the following files:
Important: Note the path where you placed the Jointjs folder that includes the files. When you run the installer, on the screens corresponding to the xFlow installation you must provide the path for the Jointjs folder you saved.
The following software are required for CA Unified Self Service:
Required for CA Unified Self-Service. Download the file liferay-portal-tomcat-6.1.2-ce-ga3-20130816114619181.zip from http://sourceforge.net/projects/lportal/files/Liferay%20Portal/6.1.2%20GA3/
Important! Do not install Liferay. The installer will install the downloaded version.
The following software are required for CA Asset Portfolio Management:
The following version of Microsoft .NET Framework is required for CA Asset Portfolio Management installation:
Required for CA APM. Microsoft Windows Installer is a component of the Windows operating system. Windows Installer provides a standard foundation for installing and uninstalling software.
Required for CA APM. Microsoft Web Services Enhancements (WSE) 3.0 simplifies the development and deployment of secure Web services. It enables developers and administrators to apply security policies to Web services running on the .NET Framework 2.0.
Required for CA APM and supports IIS version 7.5 or above. IIS is a flexible, general-purpose web server from Microsoft that runs on Windows systems to serve requested HTML pages or files.
Required for CA APM to manage software assets. You can download CA SAM from CA Support.
Required for CA APM. The current release of CA APM supports the CA SCM version 12.6.