As a CA Service Catalog administrator, you can use events, rules, and actions for automating the requests, users, and accounts process in the system as following:
Events are installed automatically when you install or upgrade CA Service Catalog.
Perform one of the following actions when a custom event occurs:
To manage rules, select Administration, Events-Rules-Actions. The page displays the event types and provides access to the rules and actions that are associated with each event type. You can perform the following actions:
All rules are initially disabled. A rule must be enabled to be used. In addition, for some of the rules, there are two mutually exclusive actions, one for use with CA Service Desk Manager and one for use without CA Service Desk Manager. By default, the actions which interface with CA Service Desk Manager are disabled.
The rule conditions that are shipped with CA Service Catalog may not completely match your business processes. They are generic and must be examined for applicability to your environment. In addition, some rules overlap in functionality. When activating rules, be careful to understand the full implications of your changes.
A rule can have one of more actions associated. When an event occurs and a rule filter is satisfied, the associated rule actions are executed. A rule action causes some task to be executed. A rule action can perform one of several action types such as run a command line command, send an email, start a CA Process Automation process, or run a Java plug-in.
The When Status is Submitted and Approval Process is Driven by Workflow rule handles the approval process. The rest of the rules handle the fulfillment process.
Actions are invoked when a condition in a rule is satisfied. Actions include running a command line command, starting a Java process, sending an email, and starting a CA Process Automation process. For more information about actions, see the descriptions of the rules.