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CA Service Management - 14.1
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Integrate CA Service Desk Manager with CA Business Intelligence Manually

Last update April 8, 2019

CA Business Intelligence is a set of reporting and analytic software that CA SDM uses to present information and support business decisions. CA SDM uses CA Business Intelligence to integrate, analyze, and then present the information through various reporting options. To generate reports from CA SDM, an administrator must install, configure, and integrate CA Business Intelligence with CA SDM.

The following diagram shows how you can implement CA Business Intelligence for CA SDM:

How to Implement CA Business Intelligence for CA SDM Version Two

Follow these steps:

Verify Prerequisites

Review the following prerequisites before you plan to implement CA Business Intelligence for CA SDM:

  • CA SDM uses CA Business Intelligence 4.1 SP3.
  • The installation of CA Business Intelligence requires Central Management Server (CMS) installed on port 6400.
  • The CA SDM users requiring access to reports must be added to the CMS Administrator list before using the reports.
  • We recommend the SAP BusinessObjects users having an existing installation of BusinessObjects, to install and configure the CA Business Intelligence.
  • If you are using Firefox to view the reports, see the CA Business Intelligence documentation to verify the recommended version.
  • See the CA Business Intelligence documentation for the supported version of JRE.
  • If you are using advanced availability configuration, you have a separate server to install CA Business Intelligence.

Configure CA Business Intelligence

You can configure CA Business Intelligence after a successful installation. You perform mandatory settings to be able to generate reports from CA SDM. You require some mandatory configurations like Adding users and setting security parameters before integrating CA Business Intelligence with CA SDM.

Configure Initial CA Business Intelligence Settings

This step loads the CA SDM universe and reports and creates groups. The step also optionally creates one user for each group and establishes group authorizations.

Note: (For Linux/ UNIX/ AIX/ Solaris) After CA SDM installation, you need to  create srvcdesk user in CA Business Intelligence Release 4.1 SP3 and assign it to the following groups manually:

  • Change Manager
  • Customer Service Manager
  • Incident Manager
  • Knowledge Analyst
  • Knowledge Manager
  • Problem Manager
  • Service Desk Manager
  • Support Automation Admin
  • Support Automation Analyst

Follow these steps:

  1. Launch the CA Service Management installer.

  2. Select CA Business Intelligence (CA BI) Configuration for CA Service Desk Manager option from the Select the required Installer screen.

    Note: Depending on the server where you run CA Business Intelligence configuration, the configuration performs the following tasks and you need the following DNS:

    • (Server where CA Business Intelligence 4.1 SP3 is only installed) Configuration imports the OOTB Universe, Reports, Groups/Users and installs 32 bit ODBC or 64 bit ODBC Client. Create 32bit/64bit DSNs pointing to the CA SDM machine.
    • (Server where CA Business Intelligence 4.1 SP3 and CA SDM are installed) Configuration imports the OOTB Universe, Reports, Groups/Users and installs 64 bit ODBC Client. Create 64bit DSN pointing to CA SDM machine.
    • (Server where CA Business Intelligence 4.1 SP3 and Client Tools are installed) Configuration imports the OOTB Universe, Reports, Groups/Users and installs 32 bit ODBC/64 bit ODBC Client. Create 32bit/64bit DSNs pointing to CA SDM machine.
    • (Server where CA Business Intelligence 4.1 Client Tools is installed) Configuration installs 32 bit ODBC Client. Create 32bit DSN pointing to CA SDM machine.
    • (Server where CA Business Intelligence 4.1 Client Tools and CA SDM are installed) Configuration does not perform any action. Required 32 bit ODBC Client and DSN are already available.
  3. Complete the fields on the CA Business Intelligence configuration UI. If you installed CA Business Intelligence on a different computer than CA SDM, the following fields appear on the CA Business Intelligence configuration:

    Service Desk Primary Server: Provide the host name of the CA SDM server depending on your configuration:

    • For conventional: primary server

    • For advanced availability: application server

    ODBC Port: Specifies the port number of the CA SDM ODBC driver. Recommended: 19987.
    ODBC Install Location: Specifies the custom location for the ODBC installation when it is different from the default location.

  4. Verify the CA Business Intelligence configuration.

Configure Failover Settings

This process is only applicable for advanced availability configuration. If multiple application servers are configured, you can configure failover settings. You configure failover to redirect active user sessions to the other application server. You can also configure load balancing between multiple application servers.

Follow these steps:

  1. Invoke the command prompt as an administrator.
  2. Execute odbcad32.exe from the following location on the CA Business Intelligence server:

    • (For 32but DSN) C:\Windows\System32

    • (For 64bit DSN) C:\Windows\SysWOW64

    The DataDirect OpenAccess SDK ODBC Driver Setup dialog opens

  3. Enter the application server details in the General tab.
  4. Enter the alternate application server details in the Failover tab with the following syntax:
  5. Select Load Balancing to distribute the load among the server. The load is balanced between servers whose details are provided in the General tab and the Failover tab. The servers are picked randomly.

    Note: Select Force SQL_DRIVER_NOPROMPT for failover or load balancing configuration.

  6. Click Apply and OK.
    You have configured the post configuration settings for the advanced availability configuration.

How to Configure Date Range Values and Join Parameters

After you install CA Business Intelligence, complete the following tasks:

  • Configure the date range values so that the date range filters in CA Business Intelligence work correctly.
  • Configure the join parameters so that universe outer joins are supported.

Follow these steps:

  1. On the computer on which CA Business Intelligence server has been installed, navigate to the following location:

    C:\Program Files (x86)\CA\SC\CommonReporting4\SAP BusinessObjects Enterprise XI 4.0\dataAccess\connectionServer\odbc\extensions\qt
  2. Using a text editor, open the odbc.prm file and navigate to the <Configuration> section. Locate the following line to configure date range values:

    <Parameter Name="USER_INPUT_DATE_FORMAT">{\d 'yyyy-mm-dd'}</Parameter>
  3. Modify the line to include "hh:mm:ss am/pm" as shown in the following example:

    <Parameter Name="USER_INPUT_DATE_FORMAT">{\d 'yyyy-mm-dd hh:mm:ss am/pm'}</Parameter>
  4. Open odbc.prm from the Program Files (x86)\CA\SC\CommonReporting4\SAP BusinessObjects Enterprise XI 4.0\dataAccess\connectionServer\odbc directory.

  5. Locate the following line to configure join parameters:

    <Parameter Name="EXT_JOIN">YES</Parameter>
  6. Locate the following and replace NO with YES:

    <Parameter Name="FULL_EXT_JOIN">YES</Parameter>
    <Parameter Name="LEFT_EXT_JOIN">YES</Parameter>
    <Parameter Name="RIGHT_EXT_JOIN">YES</Parameter>

  7. Update OUTERJOINS_GENERATION” “NO” to “FULL_ODBC" in odbc.prm file located at \extenstions\qt. Add the following three lines after the OUTERJOINS_GENERATION parameter:

    <Parameter Name="LEFT_OUTER"></Parameter> <Parameter Name="RIGHT_OUTER"></Parameter> <Parameter Name="OUTERJOINS_COMPLEX">Y</Parameter> 
  8. Save the odbc.prm file.
  9. Restart the Business Objects Enterprise services.
    Date range values and join parameters are configured. Date range filters work with CA Business Intelligence and universe outer joins are supported.

Important! This step applies only if you are migrating from CA Business Intelligence 3.3 to CA Business Intelligence 4.1.

If you have Custom Universe based on the OOTB Universe, refresh the link with CA Service Management 14.1 Universe.

  1. Launch Universe Design Tool from the machine where CA Business Intelligence Release 4.1 SP3 client tools are installed.
  2. Copy the backup Custom Universe to this machine.
  3. Click File, Open.
  4. Click File, Parameters.
  5. Click the Links Tab
  6. From the Name column, click the universe of your product,
    The Change Source button is enabled.
  7. Click the Change Source button.
  8. Select the location of the universe file.

    Note: The .unv file is typically located in the CA Universes folder.

  9. Click Open, OK.
    The universe link is updated.
  10. Export the custom universe.

Add Your CA SDM Users to CMC

The CMC is an administrative utility that lets you control users access to Business Intelligence Launch Pad and other BusinessObjects applications. With CMC, you can assign security and user access permissions to folders and documents.

Note: During the configuration phase, an optional check box indicates whether sample users are added to the CMC. If you selected this option, your CMC contains several sample users. You can use these samples as models when defining user permissions and authentication options for your reporting environment. For more information about sample users, see Security and Authorization.

Follow these steps:

  1. From the Start menu on the CA Business Intelligence server, select CA Business Intelligence 4.1Central Management Console.
    The CMC Management Console page opens.
  2. Type the privileged user name and password.
  3. Click Log On.
    The CMC Home page opens.
  4. Click Users and Groups in the Organize section of the CMC home page.The time-out value determines how long the IEnterpriseSession.logon() lasts.
  5. Click Manage, New, New User.
    The New User dialog opens.
  6. Select Enterprise from Authentication Type drop down list from the CMC home page. Access the Central Management Console (CMC) to enable Trusted Authentication.
  7. Under Account Name, specify the CA SDM User ID.
  8. On the Properties tab, specify your password information and settings as follows:
    • Password
      Enter the password and confirm. The maximum password length is 64 characters.
      This password must be mixed-case, at least six characters long, and cannot contain the word administrator in any form. The password should also contain at least two of the following character types:
      • Uppercase
      • Lowercase
      • Numeric
      • Punctuation
    • Password never expires
      Select the check box.
    • User must change password at next logon
      This check box is selected by default. If you do not want to force users to change the password the first time they log in, clear the check box.
  9. To restrict data access for the reports with data partition or tenancy constraints, select the Enable Database Credentials for Business Objects Universes check box. In the fields that display, specify the CA SDM account name and password of the user, and then confirm the password.
  10. Click the Actions, Members Of to specify the groups that the user must belong to.
  11. Click the Join Group to view the available groups. By default the user is a member of the Everyone group.
  12. In the Available groups area, select one or more groups.
  13. Click the arrow to add the group(s).
  14. Click OK
    The Members Of dialog appears and lists the groups in which the user is a member.

Change the Maximum Size for a List of Values in CA Business Intelligence

When you install CA Business Intelligence, the maximum number of values that can be returned in a batch for a list of values in the Crystal reports is set to 5,000 records. For performance reasons, you can change the size so that the list of values is in several batches of this size or less.

Note: For information about improving the performance of the Web Intelligence Report Server, see your BusinessObjects documentation.

Follow these steps:

  1. Create the following registry key:

    HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\DatabaseOptions\LOV
    Note: The created registry key overrides the settings of the HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\DatabaseOptions registry key.
  2. Add a string value as MaxRowsetRecords.
  3. Set the value of MaxRowsetRecords to the maximum number of values that you want for the report. For example, a value of 2000 returns up to 2000 values in the lowest level of a cascading parameter.

    Note: The value zero (Unlimited) does not work with BusinessObjects Enterprise or Crystal Reports Server. If MaxRowsetRecords is set to zero, whenever Crystal Report is accessed from Business Intelligence Launch Pad it takes more time to populate the values. Setting the value to zero displays the maximum list of values.
  4. Restart the affected service or application, as required.

Note: These registry keys do not affect the List of Values that are returned when a report is based on a Universe.

Change the Maximum Size for a List of Values in Web Intelligence Reports

When you install CA Business Intelligence, the maximum number of values that can be returned in a batch for a list of values in the Web Intelligence reports is set to 50,000 records. For performance reasons, you can change the size so that the list of values is in several batches of this size or less. For information about improving the performance of the Web Intelligence Report Server, see your BusinessObjects documentation.

Follow these steps:

  1. Log in to Central Management Console.
  2. Click Servers.
  3. Right-click Web Intelligence Processing Server and select Properties.
  4. Increase the value of Maximum List Of Values Size (entries).
  5. Save and restart the Web Intelligence Processing Server.

    Note: Setting large number for Maximum List Of Values Size (entries) may affect the performance of Web Intelligence. We recommend to set the appropriate number according to the system performance.

Change the Report Record Limits

When you install CA Business Intelligence, the number of records that the server retrieves from the database when a user runs a query or report in Crystal reports is automatically set to 20,000 records. You can change the setting so users running reports receive the record sets they expect. For complete details about administrative tasks you can complete for the Crystal Reports Page Server, see your BusinessObjects documentation.

Follow these steps:

  1. Using BusinessObjects Enterprise, log in to the Central Management Console.
  2. Navigate to the page displaying the servers.
  3. Click Crystal Reports 2013 Processing Server.
  4. On the Properties tab, change the setting for the Database Records To Read When Previewing or Refreshing a Report field to either unlimited records, or specify a specific record limit.
  5. Click Apply.
  6. Restart the Crystal Report Page Server.
    The report record limit changes and is used when running reports.

Change the Web Intelligence Session Time-Out

Users have Full Control access to the Web Intelligence application by default.

The Web Intelligence application has a session time-out of 20 minutes by default. Unsaved reports are lost when the session times out and the user must log in again to use the application.

Administrators can modify the connection session time-out value using the Central Management Console (CMC).

Follow these steps:

  1. Select Servers from the CMC Home page.
    The Servers window opens.
  2. Select Web Intelligence Processing Server in the Server Name column.
  3. Type the appropriate time-out value (number of minutes) in the Connection Time Out field.
  4. Click Apply.
    Your changes take effect after the server is restarted.
  5. Click OK
    The session time-out value is set.

Default Settings in CMC

Most of the reporting configuration is performed silently during the CA Business Intelligence installation. Reporting configuration involves the following actions:

  • Setting up security
  • Deploying reports
  • Deploying universes
  • Deploying program objects
  • Configuring Web Intelligence settings

The administrator can log in to the BusinessObjects CMC and modify the default settings at any time. Users are authorized access based on the CA SDM group to which they belong.

Note: For more information about the BusinessObjects CMC, see the CABI documentation.

Integrate CA Business Intelligence With CA SDM

After you install CA Business Intelligence, update the Web Reporting options so CA SDM is properly integrated with CA Business Intelligence.

Follow these steps:

  1. On the Administration tab, select Options Manager, Web Report.
    The Option List appears.
  2. Set the correct values to the following Web Report options:
    • bo_server_auth
      Specifies which type of authentication you want to use for reporting. You can specify the following types of authentication:
      • secEnterprise  -- (Default) Specify Enterprise Authentication as your authentication type when you prefer to create distinct accounts and groups in BusinessObjects for use with CA Business Intelligence, or when a user hierarchy has not been set up in a Windows NT user database, an LDAP server, or a Windows AD server.

        Note: Before you use the secEnterprise option, UserstoCMC" class="conf-macro output-inline" data-hasbody="true" data-macro-name="sp-plaintextbody-link">add your CA SDM report users to the BusinessObjects Central Management Console (CMC). In the CMC, enter the same user names and passwords that are configured in CA SDM.

      • secLDAP  -- Specify LDAP Authentication as your authentication type if you have already set up an LDAP directory server and you want to use your LDAP user accounts and groups in BusinessObjects for use with CA Business Intelligence.
        When you map LDAP accounts to BusinessObjects, users can access CA Business Intelligence with their LDAP user name and password. This setup eliminates the need to recreate individual user and group accounts within BusinessObjects.
      • secWinAD  -- Specify Windows AD Authentication as your authentication type if you are working in a Windows 2000 environment and you want to use your existing Active Directory user accounts and groups in BusinessObjects for use with CA Business Intelligence.
      • secExternal  -- Specify External Authentication as your authentication type when you integrate the BusinessObjects authentication solution with a third-party authentication solution. For example, using JCIFS with Tomcat. This authentication type requires setting up Trusted Authentication in BusinessObjects to allow users to log in without providing their passwords. For complete details about administrative tasks you can complete for the Crystal Reports Page Server, see your BusinessObjects documentation.
    • bo_server_cms
      Specifies the name of the Central Management Server (CMS) that maintains a database of information about your BusinessObjects that you use with CA Business Intelligence.
      For the bo_hostname, use the hostname of the computer where CA Business Intelligence is installed. The default bo_cms_port is 6400.

    • bo_server_location
      Specifies the hostname of the computer where CA Business Intelligence is installed. Specify bo_hostname. CA SDM uses this URL for report URLs for requesting reports from the BusinessObjects server. The CMS location is specified by hostname and port. For more information, see the CA Business Intelligence installation documentation.

  3. Make changes to the options, if any of them have been specified incorrectly.
    1. Click Save, Refresh.
    2. The Options Detail page is updated with your selection.
    3. Click Close Window.
    4. Stop and start the service named CA SDM Server.

    After confirming the correct web reporting options, you can now set up web-based reports. For more information about setting up web-based reports, see the Web-Based Reports topic.

How to Configure Trusted Authentication with CA SDM and BusinessObjects

Trusted Authentication lets you use a simple form of Single Sign On when integrating CA SDM and CA Business Intelligence. 

Follow these steps:

  1. Install and configure CA SDM.
  2. Install and configure CA Business Intelligence.
  3. Log in to the CMC as Administrator.
  4. Access the Central Management Console (CMC) to set up Trusted Authentication.
  5. Create CA SDM contacts and BusinessObject users.
  6. Install the CA SDM web report options and set the bo_server_auth option to Enterprise. For more information about bo_server_auth, see the Web Report Options topic.

  7. Cycle the BusinessObjects Apache Tomcat.
  8. Cycle the CA SDM server in Windows Services.

Configure Trusted Authentication in CA Business Intelligence

You configure trusted authentication for CA Business Intelligence by first editing the web.xml file.

Follow these steps:

  1. Log in to CMC as Administrator and go to the Authentication management area.
    The Enterprise page appears.
  2. At the bottom of the page, select the Trusted Authentication is enabled option.

  3. Click New Shared Secret, Download Shared Secret to download a shared secret. The shared secret is used to create a trusted authentication password.

  4. Save the TrustedPrincipal.conf file.

  5. Enter a time-out value for your trusted authentication requests.

    Note: The time-out value determines how long the CMS waits for the IEnterpriseSession.logon() call from the client application.
  6. Click Update.
    The trusted authentication is configured.

Configure Trusted Authentication in CA SDM

Configuring Trusted Authentication in CA SDM requires editing the TrustedPrincipal.conf file.

Follow these steps:

  1. Open the NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd directory.

  2. Replace TrustedPrincipal.conf with the one downloaded from the Central Management Console. For more information, see Configure Trusted Authentication in CA Business Intelligence.

  3. (Applicable for advanced availability configuration only) Repeat the steps 1-2 for all configured application servers.
  4. Recycle the CA Business Intelligence Tomcat server.
    The trusted authentication in CA SDM is configured.
Note: You must configure the trusted authentication in the CA SDM background server to launch reports from the background server URL.

Configure BusinessObjects LDAP Authentication

When configuring the LDAP authentication, use the fully qualified name (First Name, Last Name) for the LDAP Server Administration Credentials “cn”. Configuring the LDAP authentication allows you to map LDAP attributes to use the end-user logon name.

Important! The user Account Name for BusinessObjects must match the CA SDM contact User ID when configuring LDAP authentication.

Follow these steps:

  1. Access the Authentication management area of the Central Management Console (CMC).
  2. Double-click LDAP.
  3. Enter the name and port number of your LDAP hosts in the Add LDAP host (hostname:port) field. For example, "myserver:123".
  4. Click Add and then OK.
  5. Select Custom for the server type from the LDAP Server Type list.
  6. Follow the prompts in the CMS configuration wizard and complete the configuration.
    The BusinessObjects LDAP authentication is configured. For more information about configuring LDAP Authentication, see this topic.

Connect CA Business Intelligence Server to a Different CA SDM Server

This is required to generate reports from another instance of CA SDM installed on a different server.

Follow these steps:

  1. Server" class="conf-macro output-inline" data-hasbody="true" data-macro-name="sp-plaintextbody-link">Create an ODBC DSN for the CA SDM server.
  2. UniversetotheServer" class="conf-macro output-inline" data-hasbody="true" data-macro-name="sp-plaintextbody-link">Connect the CA SDM universe to this CA SDM server.

Create an ODBC DSN for the CA SDM Server

Use the ODBC Data Source Administrator to create 32 bit ODBC DSN and 64 bit ODBC DSN for the CA SDM server on CA Business Intelligence server.

Follow these steps:

  1. Start the Windows ODBC Data Source Administrator (Data Sources (ODBC)).
  2. On the ODBC Data Source Administrator form, select the System DSN tab, and select Add.
  3. On the Create New Data Source form, select the DataDirect OpenAccess driver, and select Finish.
  4. On the DataDirect OpenAccess ODBC 32 Setup form, assign an ODBC Name and select Advanced
    The naming convention to use is casd_hostname. For example, if the hostname of the CA SDM server is MyServer, you would use casd_MyServer.
  5. On the OpenAccess Database Configuration form, select Add.
  6. On the OpenAccess Database Setup form, enter the following information:
    • Name -- Specify casd_hostname.
    • IP Address -- Specify the IP address of the CA SDM server.
    • Port -- Specify 19987.
    • Type -- Select SQL.
  7. Click OK.
  8. On the Open Access Database Configuration form, select OK.
  9. On the DataDirect OpenAccess ODBC 32 Setup form, select casd_hostname from the Database drop-down list, and select OK.
    The 64 bit DSN is created.
  10. Launch odbcad32.exe from C:\Windows\SysWOW64 directory and follow steps 2 - 9 to create 32 bit DSN.

    The 32 bit DSN is created.

Connect the CA SDM Universe to the Server

Use the Universe Design Tool in BusinessObjects Enterprise to establish a connection.

Follow these steps:

  1. Log in to the server where the CA Business Intelligence Client Components are installed.
  2. From the Start menu, browse to CA, CA Business Intelligence 4.1 Client Tools, Universe Design Tool.
  3. Log in to the Universe Design Tool  with the following credentials.
    • System -- Specify the hostname of the server where CA Business Intelligence was installed.
    • User name -- Specify the name of the CA Business Intelligence administrative user (typically Administrator).
    • Password -- Specify the password of the CA Business Intelligence administrative user.
    • Authentication -- Select Enterprise.
    The Universe Design Tool window appears.
  4. Click File, Import.
    The Import Universe dialog appears.
  5. Select the CA Universes folder from the drop-down list and then select the CA SDM universe and click OK.

    Note: If you are using Universe Design Tool for the first time, you may first need to select Browse to select the CA Universes folder.
  6. Click OK to the Universe successfully imported message.
    The Universe window appears.
  7. Select File, Parameters.
    The Universe Parameters dialog appears.
  8. On the Definition tab, click Edit.
    The Login Parameters dialog appears.
  9. Select Edit.
  10. Select the ODBC DSN you created (casd_hostname) from the Data source name drop-down list. Specify the CA SDM Privileged User and Password for User name and Password.
  11. Click Next, Test Connection, and step through the Universe Connection dialogs that appear.
  12. Click OK to finish.
  13. Select File, Export
    The Export Universe dialog appears.
  14. Select CA Universes from the Domain drop-down list.
  15. Select Everyone from the Groups list.
  16. Click OK.
    The universe is exported and the connection to the server is established.

    Note: If CA Business Intelligence server and Client Tools are installed on separate computers then create 32 bit DSN on the client computer. For more information, see the Create an ODBC DSN for the CA SDM Server topic.

Replicated Database for Offline Reporting

To manage potential performance issues that may affect the reporting components that are installed with CA SDM, create a replicated database for offline reporting purposes. For more information about creating a replicated database for offline reporting, see the sample documentation and scripts delivered in the NX_ROOT\samples\reporting directory.

Verify Reports

To ensure that the reports are generated without any problem, verify the CA Business Intelligence configuration.

Follow these steps:

  1. Click the Reports tab.
    The Web Report page opens.
  2. Click BI Launchpad.
    The Business Objects Business Intelligence Launch Pad window opens.
  3. Click the Documents link.
  4. Expand Folders, Public Folders, CA Reports, CA Service Management, CA Service Desk.
  5. Select the Asset folder in the left pane.
  6. Double-click the Asset List report. 
    The report returns with zero or more Results Found. CA Business Intelligence is now configured for CA SDM.
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  1. Anonymous
    2015-09-03 04:43

    You configure trusted authentication for CA Business Intelligence by first editing the web.xml file.

    Where can we find this file and what exactly has to be edited? The file is not at the same place like in previous version. Thank you!

    2015-09-29 09:58

    I don't believe that the following line still applies to CABI 4.x

    "You configure trusted authentication for CA Business Intelligence by first editing the web.xml file."

    Please verify and either remove this line or provide the location of the WEB.XML file and the changes that are required.

    1. Pablo Oyarzo Marambio
      2015-10-07 09:21

      I agree with Paul. Based on my tests, you don't need to configure the web.xml to integrated SDM with CABI in 14.1.


      Please update the documentation on this.