The CA Service Management solution brings together a combination of interrelated processes, functions, and expertise that is targeted at enabling your organization with the full breadth of Service Management processes. This solution comprises of CA Service Desk Manager (CA SDM), CA IT Asset Manager (CA ITAM), CA Service Catalog, and Unified Self-Service. For more information, see Implementing CA Service Management 14.1.05.
The CA Service Management Cumulative Patch 14.1.05 includes the following:
|S.No||Fixed Issue ID||Description|
|1||DE36925||Able to create a ticket with status as inactive.|
|2||DE37113||A work stream hidden by an analyst results in the same work stream being hidden for another analyst. The same applies for unhiding the work stream.|
|3||DE36815||Adding a comment while changing the ticket status results in multiple notifications.|
|5||DE35598||Tickets with inactive status are displayed when you filter by status.|
Category from Smart Word fails to launch the category attributes.
|7||DE37354||An incorrect error message is displayed when attempting to download an attachment.|
For the issues fixed in CA Service Desk Manager, see CA Service Desk Manager Fixed Issues.
For the issues fixed in CA Service Catalog, see CA Service Catalog Fixed Issues.
The following issues are fixed in CA Asset Portfolio Management 14.1.05:
|S.No.||Fixed Issue ID||Description|
|1||DE36001||Costs for assets are calculated incorrectly after patch application.|
|2||DE36421||Update Legaldocument via webservices|
|3||DE34299||Initial data has incorrect values in Event Mapping. Legal document termination date does not get mapped correctly in event.|
|4||DE36543||Changes in ca_owned_resource table|
|5||DE32858||Problem with AutoCompleteList value selection on Chrome/FireFox browsers.|
|6||DE33884||Cannot add more then one user at a time to a role|
Unable to add the warranty start or end date extended fields in CA APM
|8||DE36125||Event service error on change event|
CORA sub-grouping issues
|Cannot insert the value NULL into column 'audit_trail_id'|
Installing CA Service Management 14.1.04 resets the Services Startup Types to automatic.
|Change event sends notification for everything that is in Shipped status.|
Renamed field labels do not show in copy or subgroup wizard
Unable to find the storage descriptor. Unable to add existing field to a custom relationship if it has been removed.
Changed field labels not reflected when using the Importer
|Field labels in Legal Search builder|
|Search window takes over 20 seconds to come up when assigning a relationship to an asset.|
|System model normalization - filter and page down not working for Czech locale.|
Event service error on change event
Unable to find the storage descriptor
cannot display any secondary object attribute in the custom relationship window
The following issues are fixed in Unified Self-Service 14.1.05:
|S.No.||Fixed Issue ID||Description|
|1||DE36373||Unified Self-Service Interface with Catalog is out of place with Google Chrome|
Saved USS bookmarks generating login problems
|3||DE36983||Issue with USS left side Menu bar|
|4||DE37938||The request status is not updated when you navigate back to the request list using the top-left link from the USS interface.|
|5||DE36593||Selecting 'Request a service' is blocking CA SDM.|
|6||DE35928||Request a service is not showing navigation breadcrumbs. When searching for a service to request, after selecting the service it shows Report an Issue up top.|
|7||DE36416||Blank page is displayed while creating a ticket from USS interface with German Locale.|
|8||DE34599||Cross Site Request Forgery. The USS question posting interface is susceptible to Cross site Request Forgery (CSRF). For more information on how to perform the post-install steps for this issue, see Optional Steps for Specific Issues.|
|9||DE34528||Persistent Cross-Site Scriptingm(XSS) vulnerability. For more information about how to perform the post-install steps for this issue, see Optional Steps for Specific Issues.|
|10||DE33985||USS allowing Live Chat Option Outside of Selected Workshift.|
|11||DE38759||Rich Text is not working in USS|
|12||DE37526||USS - NTLM authentication is not working on Google Chrome.|
In USS, CA SDM lookup field data source configuration does not load and stays Empty.