This article contains the following topics:
CA Service Management 14.1.03 is an update for CA Service Desk Manager 14.1.x and installs the xFlow Analyst Interface Server and Search Server. The xFlow Analyst Interface offers a brand new experience for service desk analysts. For more information about how to install these components, see Install CA Service Management 14.1.03 (Windows/Non-Windows).
Verify and consider the following prerequisites before installing CA Service Management 14.1.03:
If you are deploying xFlow Analyst Interface with Apache Web Server on Windows 2012, update the KB2999226 patch for x64 Systems.
If you are installing the xFlow Analyst Interface on Internet Information Services (IIS), complete the following steps:
Important! Failure to complete these steps may result in login unauthorized error when you try logging into the xFlow Analyst Interface server.
Open the command prompt and execute the following command to list the current MIME mapping:
"%windir%\system32\inetsrv\appcmd.exe" list config /section:staticContent | find "json"
If you get the following output, skip the procedure mentioned in step 3. If the command output is blank or empty, perform step 3.
<mimeMap fileExtension=".json" mimeType="application/json" />
(optional) Enable the json MIME type :
"%windir%\system32\inetsrv\appcmd.exe" set config /section:staticContent /+"[fileExtension='.json',mimeType='application/json']"
To reset the IIS web server, run the following command:
Review the following hardware requirements before you proceed with installing the xFlow Analyst Interface and Search Server: For more information, see Supportability Matrix.
|Server Type||CPU Requirement||RAM Requirement||Disk Space Requirement|
|xFlow Analyst Interface
Minimum Dual Processor 2 GHz
Preferred Quad Core Processor 2 GHz
Minimum 16 GB
Recommended 32 GB
Search Server (Small)
|4-8 Core CPU||
Minimum 16 GB
Recommended 32 GB
In addition to the list of ports opened in your environment, open the following ports to install CA SDM with xFlow Analyst Interface and Search Server. For more information about CA SDM ports and port ranges in general, see CA SDM Ports.
|Port Name||Port Number|
|CA SDM Tomcat Port||8080|
|CA SDM Tomcat Shutdown Port||8085|
|CA xFlow Analyst Web Server Port||9002|
|CA xFlow Analyst Incident Service Port||9004|
|CA xFlow Analyst Search Service Port||9006|
CA xFlow Notification Service port
(requires Web Sockets Protocol)
|Search Server HTTP Port||9012|
|Search Server TCP Port||9300|
If you are installing CA Service Management for the first time, a phased approach is recommended. Start with a small pilot group and add users and servers in phases. The following topics are described in this section:
CA SDM deployment model consists of the following categories:
CA SDM Advanced Availability configuration is recommended since it provides better performance and availability. Customers with less demanding needs can opt for CA SDM conventional configuration. Use clustered DBMS configurations to support large data volumes. Each server in advanced availability mode requires DBMS connectivity.
Note: It is difficult to give exact recommendations for deployment models since customers use CA SDM differently based on environment and organization requirements. Deployment model showcased in this article is based on feedback received from CA SDM customers, in general.
Note: If you are using a load balancer for Advanced Availability, ensure that the load balancer is configured to use sticky sessions.
The following diagram shows how to deploy CA SDM for small, medium, and large CA SDM configurations:
This table describes CA SDM environment category and concurrent Analyst sessions:
CA Service Management Server Type
(*Not depicted in the diagram)
|1-10||1 Primary (recommended 16-24 GB RAM)||On CA SDM Server||On CA SDM Server|
1 Background Server
|Dedicated Server||Dedicated Server|
|Medium||200-5000||1 Background Server
1 Standby Server
5 Application Servers
|Clustered||Cluster of 3|
|Large||5000+||1 Background Server
1 Standby Server
5+ Application Servers
|Clustered||Cluster > 3 Solid-State Drive (SSD) disks|
If you are installing CA SDM for the first time, see Hardware and Software Requirements for the Install.
The installer installs the following components:
Installs xFlow Analyst Interface
Install the xFlow Analyst Interface on top of CA SDM 14.1 or above. Add a new secondary server for CA SDM conventional and an application server for Advanced Availability.
Note: Advanced Availability users can install the xFlow Analyst Interface only on an application server.
The new interface requires additional hardware resources and scales better horizontally. The main components of the xFlow Analyst Interface are a set of services (Incident, search, and notification services). These services share the default domsrvr out-of-the-box. For better performance, dedicate your domsrvrs for these services. From the CA SDM console, navigate to Administration, xFlow Analyst Interface, General tab and update the following domsrvr variables:
Installs Search Server.
Consider dedicating a server to install the Search Server. The search server has built-in clustering feature and can be installed on a standalone setup if your implementation has CA SDM 14.1.03. The recommendation for larger customers is that you install the search server on three or more servers and manually configure it to a fault-tolerant cluster.
The following diagram shows the installation model for new xFlow Analyst Interface users:
For more information about installation and post-installation tasks, see the following topics: