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CA Service Management - 14.1
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How to Move the CA MDB Data from the Source to the Target Systems

Last update July 22, 2016

You can move the CA MDB database from the source system and configure it to work on the target system.

Important! We recommend that you test the procedure in a test environment before implementing on a production system. Currently, moving the CA MDB data is not supported for clustered database, load balancer, and application cluster.

Prerequisites

Before you move the CA MDB data, perform the following tasks:

  1. Back up the CA MDB database on your target system.
  2. Install the following products on the source and target systems:
    • CA Service Desk Manager 14.1 and above
    • CA Service Catalog 14.1 and above
    • CA Asset Portfolio Manager 14.1 and above
    • Unified Self-Service 14.1 and above
  3. Ensure that the source and target systems have an identical installation configuration setup.

For more information about how to move the CA MDB data from the source to the target systems, see the following topics:

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  1. Jeffery Mason
    2016-07-21 09:12

    This procedure contains no instructions

    1. Raghu Rudraraju
      2016-07-21 09:26

      Hi Jeffery,

      It seems a bit confusing....

      Do you see the child links under this page on the left pane? CA Service Management Tables, Move the CA MDB database on Microsoft SQL Server and there's one for Oracle.

      Those links contain detailed steps

      _R

      1. Rajashree Nair
        2016-07-22 02:02

        Thanks Raghu Rudraraju and Jeffery Mason. I have added cross-reference links to the procedural steps. Hope this resolves the ambiguities. Changes will be available when we next publish the wiki. 

        Regards,

        DocOps Services Team