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CA Performance Management - 3.2
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Configure Business Hours Filtering

Last update April 3, 2019

Business hours represent times of the day and week of increased importance. To filter the data in a dashboard to relevant hours for capacity planning, apply a business hours definition.

Business hours definitions apply to views that report data from the Data Aggregator. They apply to all the devices and components in a site group. When the associated group is selected in the context, business hours apply to all applicable views as you navigate between dashboards. The subtitle of each view indicates whether business hours apply to the view.

Alternatively, apply the business hours filter to a custom view. For more information, see Customize Views.

Business hours filtering is also supported for views on context pages. For more information, see Context Pages.

Subgroups do not directly inherit business hours and time zone filters from site groups. Associate the business hours definition with each relevant subgroup. However, when rendering views, these filters apply to all items based on the selected site group. The filters of the selected site group apply to all items in that group and in any subgroups. When you change the selected site group to a subgroup, the filters of the parent group are no applicable.

Reference groups inherit associated business hours and time zone filters from original site group.

Business Hours Support and Limitations

Business hours filtering can apply to the data in the following view types:

  • Gauge chart
  • Pie chart
  • Table grid

Trend views and heat charts apply shading to show business hours. Shading appears only in the following circumstances:

  • A site group with a business hours filter is specified at the page level.
  • A site group with a business hours filter is specified at the view level.
  • A business hours time filter is specified at the view level.

Note: The data in these views is not limited to the business hours.

Business hours filtering is not supported for the following cases:

  • Baseline and projection metrics
  • Daily rollup data and any view that shows daily resolution
  • Table views in On-Demand reports
  • Dashboards with views created with a device or interface context
  • Trend charts where the option to enable events is selected

Configure Business Hours Filtering

To apply business hours filtering to views, create a business hours definition and associate the business hours with a site group. Each definition includes the times of day and days of the week. Select the hours and days that reflect periods of increased activity. Create definitions for every distinct location in your enterprise.

Only users with the administrator role can add or edit business hours.

 Follow these steps:

  1. Select Administration, and click Business Hours.
  2. Click New.
  3. Specify a name and description.
    The name appears when you associate business hours with site groups. The description appears only on the Manage Business Hours Definitions page.

  4. Select the days of the week to include.

  5. Select the start time and end time for the business hours from the drop-down lists.
    Half-hour increments are not supported. The same hours are applied to all selected days.
  6. Associate the business hours definition with site groups:
    1. Click Select Site Groups to Associate.
    2. Add one or more site groups to the Selected Sites list.
    3. Click OK.

    Note: You can only select site groups that already have a time zone. You can also assign a time zone and business hours when you create or edit site groups. The Business Hours feature currently supports filtering only in whole hour increments. Therefore, the feature offers only whole hour offsets. Time zones with offsets of 30 or 45 minutes are unsupported.

  7. Click Save
    If you associated the business hours with a site group, the business hours filtering applies to that group. Otherwise, to apply business hours filtering, associate the definition with a site group.
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