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CA Performance Management - 3.0
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Configure a Tenant Environment

Last update June 5, 2018

Configuration tasks in a multi-tenant environment are split between the global administrator and the tenant administrator. The global administrator creates the tenant and configures monitoring profiles. The tenant administrator configures discovery and reporting.

Gather Prerequisite Information

Work closely with the tenant customer to plan the tenant deployment. Collect basic information about the customer environment, such as IP domains and SNMP profiles. Knowledge of physical and virtual system topology is useful for creating a custom grouping structure to represent the customer environment.

Select a user to act as the tenant administrator. The tenant administrator can then complete the tenant configuration by creating custom groups, roles, users, SNMP profiles, menus, and dashboards.

Before you begin the tenant setup, gather the following information:

  • List of IP domains for the tenant
    Each IP domain requires a dedicated Data Collector
  • List of SNMP communities for the tenant networks
  • The desired username of the tenant administrator
    For example, select a representative of the customer site that is monitored.
  • A dedicated Data Collector or a multi-tenant Data Collector with available capacity
  •  Configured monitoring profiles
    Monitoring profiles are global. The global administrator creates the required monitoring profiles that are used across all tenants. For more information, see Configure Monitoring Profiles.

Set Up the Tenant

Global Administrator

Create the Tenant Definition

The global administrator creates the tenant definition and tenant administrator. The tenant administrator can only see data and configuration for a single tenant. Data from other tenants is not accessible to a tenant administrator.

Follow these steps:

  1. Hover over Administration, and click Custom Settings: Tenants.
  2. Click New.
  3. Specify the required information.
  4. Create user accounts for the tenant administrator and default tenant user.
  5. Click Save.
    The tenant and the tenant administrator are created. The tenant administrator can complete the following procedures. Alternatively, the global administrator can administer the tenant environment to complete configuration.

    Tip: To administer a tenant as the global administrator, hover over Administration: Custom Settings, and click Tenants. Select the tenant, and click Administer.

Define IP Domains

Each tenant requires an associated IP domain.

Follow these steps:

  1. Click New.
  2. Specify a name and description.

  3. (Optional) To assign a primary and secondary DNS address for the domain in CA Network Flow Analysis, select DNS Settings, and specify the required values.

    Note: Only CA Network Flow Analysis uses the DNS settings. CA Performance Management does not directly use the DNS settings.

  4. Click Save.

Assign the IP Address to a Data Collector

For a tenant environment with a dedicated data collector, assign the tenant and the IP domain to the Data Collector. For a multi-tenant Data Collector environment, configure the association through REST. For more information, see Tenant-Agnostic Data Collectors.

Follow these steps:

  1. Hover over Administration, and click Monitored Items Management: Data Collectors.
  2. Select the Data Collector, and click Assign.
  3. Select the IP domain and tenant, and click Save.
    The IP domain and tenant are bound to the Data Collector.

Discover Devices

Tenant Administrator

Discovery is the process that CA Performance Management uses to build an inventory of devices in your network.

For more information, see Discovery.

Configure SNMP Profiles

SNMP profiles provide authentication credentials to communicate with devices in your network.

Follow these steps:

  1. Hover over Administration, and click System Settings: SNMP Profiles.
  2. Click New.
  3. Complete the fields, and change any default settings. Some fields apply only to SNMPv3.
    For complete details, see SNMP Profiles.
  4. Click Save.
    The SNMP profile is added to the system and used for discovery and polling.

Create Discovery Profiles

Discovery profiles specify which devices CA Performance Management discovers. Create granular discovery profiles for devices with different SNMP credentials or different rediscovery schedule. Granular discovery profiles reduce unnecessary SNMP requests.

For more information, see Discovery Profiles.

Follow these steps:

  1. Hover over Administration, and click Monitored Items Management: Discovery Profiles List.
  2. Click New.
  3. Specify a name for the profile.
  4. Specify the IP address, IP ranges, or hostnames to target for discovery.
  5. (Optional) Open the SNMP tab, select Use specific list of assigned SNMP profiles, and select the SNMP profiles to include in discovery.
    Using a specific list of SNMP profiles reduces unnecessary SNMP requests.
  6. (Optional) Open the Schedule tab, and define a schedule.
    During normal operation, discovery runs on a schedule basis to discover new devices in the target range.

  7. Click Save.
    CA Performance Management uses the discovery profile to find devices in your network.

Run Discovery

To build your inventory, use the discovery profiles to run discovery.

Follow these steps:

  1. Select the discovery profile.
  2. Click Run. You can run discovery only if the State is Ready.
    CA Performance Management discovers the devices within the specified IP addresses and hostnames, and adds the devices to the system inventory.
    To view a list of the discovered devices, select the discovery profile, and click History.

Configure Monitoring Collections

Tenant Administrator

In a tenant environment, the tenant administrator defines monitoring by associating collections with monitoring profiles. Monitoring profiles control how often to poll devices and which information to collect. Assigned metric families determine which metrics the system collects. Collections are system groups that group devices for monitoring. Associating a collection with a monitoring profile causes CA Performance Management to monitor the devices according to the parameters in that profile. The global administrator defines monitoring profiles for all tenants.

For more information, see Configure Monitoring Profiles.

Configure a Collection

Consider the following best practices for organizing devices into collections for monitoring:

  • Create custom collections that match the monitoring requirements in the environment.
    • Consider the different layers of the network, access, distribution, and core. Devices in different layers might require different levels of monitoring. 
    • Consider which technologies and metric families are required. Metric families that would be applied to all devices, such as CPU and memory, apply to broad collections. Targeted monitoring, such as QoS and IPSLA, apply to limited collections.
  • Create collections that enable the flexibility to break out monitoring.
    • Some devices are included in multiple collections so that specific metric families are polled at different rates.
    • Devices in different collections have different filtering criteria.
    • Different monitoring requirements depending on importance of device

Follow these steps:

  1. Hover over Administration, and click Custom Settings: Groups.
  2. Select the Collections folder in the left pane.
  3. Click Add Group.
  4. Specify a name, and click Save.
    The collection is created. To add devices to the collection, add rules.
  5. Click the Rules tab, and click + Add Rule.
  6. Specify a rule name, select devices for the item type, add conditions as required, and click OK.
  7. Click Save and Run Rules.
    CA Performance Management adds the items to the collection.

Assign Monitoring Profiles to Collections

Follow these steps:

  1. From the Collections page, select a collection, and click the Monitoring Profiles tab.
  2. Click Manage.
  3. Select monitoring profiles for the Assigned Monitoring Profiles list, and click Save.
    The monitoring behavior that is defined in the assigned monitoring profiles is applied to the device collection.

Reporting, dashboards, and threshold monitoring function as normal in a tenant environment. For more information, see Configure Reporting in a New Environment.

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