Do the following before you configure NTLM authentication:
- Verify that the CA EEM Server is installed on a Windows Server and is connected to an Active Directory.
- Verify that the users launch the application from a Windows computer.
- Verify that the CA EEM Server and the computer where the users are launching the application are part of the same network domain. If the computers are part of nested domains, ensure that the CA EEM Server and the computer where the application is launched belong to domains that have a trust relation established.
- Verify that the domain users are added to the User Groups on the computer where the application is being launched.