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CA Automation Point - 11.5
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Two-Way Paging

Last update September 10, 2014

Two-way paging is a notification method that can be used inside or outside Notification Manager. Notification Manager supports two-way paging through the method NMPAGE2WAY.

Two-way paging lets you:

  • Receive confirmation of message delivery
  • Respond directly to monitored events using the same messaging or two-way paging device
  • Use the ADDRESS VOX PAGE2WAY keyword to:
    • Send messages to two-way messaging devices
    • Query the paging service provider for confirmation of message delivery
    • Receive responses sent from two-way messaging devices and match these responses to the initial page request
  • Use the Notification Manager method NMPAGE2WAY to:
    • Send the message specified in the TELL parameter to a two-way paging device
    • Receive a response to the question specified by the ASK parameter from the two-way page recipient
  • Use a dialog to:
    • View status information for outstanding two-way page requests
    • Find out whether two-way page requests have been delivered to the intended recipients
    • Find out whether the recipient of a two-way page request read or responded to it

CA Automation Point supports two-way paging through both of the following:

  • Simple Network Paging Protocol (SNPP)
  • Wireless Communications Transfer Protocol (WCTP)

Both SNPP and WCTP use TCP/IP to transport page requests over the Internet to the paging service provider. This eliminates the need for modems and phone lines to produce alphanumeric pages. If the WCTP protocol is used, the paging service must support Version 1.1 of this protocol. The VOX command processor, PAGE2WAY, lets you submit two-way page requests using either the SNPP or WCTP communication protocol. Before you can use the PAGE2WAY command, you must enable and configure the CA Automation Point 2-Way Paging feature, using dialogs in Configuration Manager.

Configure Two-Way Paging

To configure two-way paging

  1. From the main window of Configuration Manager, choose Expert Interface, Notification Services, Paging, 2-Way Paging, 2-Way Paging Setup.
    The 2-Way Paging Setup dialog displays.
  2. Click the Enable 2-way paging checkbox. 
    This enables two-way paging inside the Notification Server, and allows you to start adding symbolic names of paging service providers.
  3. Right-click either the SNPP or WCTP provider tree and choose Add from the menu.
    For example, if you want to add a new paging service provider, and this paging service supports the SNPP communications protocol, right-click SNPP Providers and click Add.

    Note: For you to use the WCTP protocol, the paging service must support Version 1.1 of the WCTP protocol.

    A new item displays under either SNPP Providers or WCTP Providers, depending on which protocol type you have chosen.

  4. Enter a unique name for the provider.
  5. In the fields under Remote Connection Settings, configure your connection settings, using the dialog help to guide you. 
    The connection fields that are contained within this group appear according to the connection protocol selected for the current provider.

    Note: The Paging Service Authentication button displays when you have added an item under the WCTP Provider section. If the application on the paging service provider's Web server (used to service WCTP Client page requests) requires user authentication, use this dialog to specify the user ID and password to be sent to this server application. For more information, see the HTML help for this dialog.

  6. In the fields under Local Performance Settings, configure your performance settings, using the dialog help to guide you. You can customize this information to either provide additional information or control how the Notification Server processes two-way page requests.
  7. If you are planning to connect to one or more paging services implementing the WCTP protocol, you may want to click Advanced to specify your site-specific Internet proxy settings. For more information about this dialog, see the dialog help.
  8. When you have finished configuring your connection and performance settings, click OK.
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