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CA App Synthetic Monitor
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Features

Last update September 21, 2018

General Features

 Reporting

  • Reporting can be configured in the console
  • Statistics and reports on availability and response times are available per hour, day, week, month, and year
  • On-demand PDF report generation available
  • PDF reports are sent by email on a daily, weekly, or monthly basis
  • Raw data can be downloaded in Excel, CSV, and XML formats
  • Charts are available as PNG or interactive Flash objects
  • Raw data is available for 30 days
  • Root cause analysis details are available for 48 hours
  • Statistical data is available for at least 1 year

Alert Triggers

  • All triggers are fully configurable in the console    
  • Absence of content in a page or file can be tracked
  • Presence of content in page or file can be tracked
  • Content matching on strings or regular expressions
  • When a service remains down, reminders can be sent at configurable periods

  • When a service is up again, notifications can be sent
  • When a service remains down for a longer period, an alternative contact can be alerted
  • All time-out errors are checked from a second location to prevent false positives

Alert Notifications

  • Alert notifications can be configured in the console
    Alerts are sent the following formats:
    • Email
    • Text
    • RSS feed
    • Forwarded to a web page (API)
  • Work schedules can be defined per contact
  • Contacts can be grouped
  • Escalations can be defined in contact groups
  • Receipt of alerts is logged where available

Functional Tests (scripting)

  • Support for JMeter and CA App Synthetic Monitor Recorder (Badboy) file formats

  • Multi-step functional and performance testing

  • Recording with CA App Synthetic Monitor Recorder (Badboy) or JMeter

  • Up to 5-MB transfer per functional test

  • Script check frequency from 5 to 60 minutes

User Management and Security

  • Sub-accounts can manage monitors, contacts, or maintenance windows based on the assigned roles or individual permissions. For more information, see User Management.
  • User Management can be configured in the console
  • Multiple accounts for master access
  • Console access is protected with a username and password
  • HTTPS is enforced for console access
  • Access to the API is protected with a username and password

Performance Dashboard

  • The Performance Dashboard can be configured in the console
  • The Performance Dashboards shows the following information:
    • Historical availability and recent alerts
    • Results of the scripts on the top-level dashboard
    • Near real-time information about availability per day and per hour
    • Color configurable SLA input. Consider the following color setup: 100-99 percent - green, 98-99 percent - yellow, under 98 percent - red
    • Availability for each of the scripts

Alert Configuration

  • Alert windows can be set for all channels
  • Alert windows can be set per script
  • Alerts can be switched off manually during incidents
  • An alert contains the following attributes:
    • timestamp
    • name of script
    • error type
    • step in error

Online Tools

Notifications

  • Alert notifications can be configured in the console
  • Work schedules can be defined per contact
  • Contacts can be grouped
  • Escalations can be defined in contact groups
  • Receipt of alerts is logged where available

Protocols

  • Web protocols: HTTP(S), including redirects, compression, user agents, and others
  • File transfer protocols: FTP(S), SFTP, TFTP, SCP
  • Name service protocols: DNS, Domain
  • Directory service protocols: LDAP(S)
  • Email protocols: POP3, IMAP, SMTP
  • Network level checks: ping, and TCP connect
  • Other protocols: SIP, XMPP
  • Username and password authentication on all applicable protocols
  • Client certificate authentication
  • IPv6 support
  • Full page support with scripts
  • SSL certificate expiration checks

Root Cause Analysis

  • Detailed insight into problems and incidents
  • Shows the steps of the scripts that were completed, or not completed during an incident
  • After a monitor is triggered, the following data is collected:
    • Screenshot
    • Traceroute of one or more stations
    • Raw HTML
    • DNS analysis
    • Domain analysis



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  1. Anonymous
    2015-02-02 09:31

    Where is the price list. I searched everywhere on this site and there is no price list on how much each of your services cost.

  2. Anonymous
    2015-02-04 04:33

    Please refer to the CA Global Price Book for ASM pricing information.