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App Experience Analytics
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App Overview

Last update February 28, 2018

The Overview page provides the following information for all the registered applications.

Note: You can configure the Refresh every __ min option only when you select LAST 24 HOURS in the time interval filter.

App Ranking (When All Apps is Selected)

This section displays the top four applications that are ranked by the selected metric. For detailed information, click the application in the list. You can rank the applications by the following metrics:

  • Session Count (Number of sessions)
  • Monthly Active Users (Number of active users)
  • Average Memory Use (in percentage)
  • Average CPU Use (in percentage)
  • Data Received (in bytes)
  • Data Sent (in bytes)

Problematic Apps (When All Apps is Selected)

This section displays the top four problematic applications that are ranked by the selected metric. For detailed information, click the application in the list. You can rank the applications by the following metrics:

  • Crash Count
  • Average Latency
  • App Startup Time

Usage & Performance Across All Apps

This section displays the following information for the selected time period:

Metric Description
Total Sessions Displays the total number of sessions. For details, click this metric to navigate to the Sessions Summary page.
Total HTTP Requests Displays the total number of HTTP requests. For details, click this metric to navigate to the App Performance page.
Total Page Hits Displays the total number of unique URLs that have been hit. For details, click this metric to navigate to the Network Performance page.
Average User Retention For details, click this metric to navigate to the App Usage page. 
Users in the <Selected Time Period> Number of unique app users during the selected time period. Refer to this metric for shorter periods such as last 24 hours or 7 days. For details, click this metric to navigate to the App Usage page. 
Users for the Month of <Current Month>

Number of unique app users for the current month. Always refer to this metric to determine the Monthly Active Users. For details, click this metric to navigate to the App Usage page.

Note: The red triangle indicates that an alert is triggered for that metric.

Data Maps (Also Known as Geo-Spatial Heat Maps)

Data Maps help you zoom into the applications Hot Spots, Performance, Problems, and Usage and baseline threshold violations to narrow down to application-specific problems. Frequent occurrences of these violations cause the application scores to go higher.

  • Hot Spots
    Select Hot Spots to display any problems that are detected if the threshold value has exceeded the limit. 
    • Problems Detected: When the Warning Threshold for an alert has exceeded. 
    • Threshold exceeded: When the Critical Threshold for an alert has exceeded. 
  • Performance
    Select Performance to display the following metrics. These metrics are computed whenever the startup time and the HTTP response time of the application exceed the threshold.
    • Least Performant App: Application for which the startup time and the HTTP response time have exceeded the threshold.
      • Startup Time (60% Weightage): 500 millisecs
      • HTTP Response Time (40% Weightage): 200 millisecs
    • Least Performant App Score:
      A = (Total application sessions with startup time > 500 ms / Total sessions with startup time > 0) * Weight 
      B = (Total application sessions with HTTP latency > 200 ms / Total sessions with HTTP latency > 0) * Weight 
      App score of an application = A + B
    • Total Score:
      C = (Total sessions with startup time > 500 ms / Total sessions with startup time > 0) * Weight 
      D = (Total sessions with HTTP latency > 200 ms / Total sessions with HTTP latency > 0) * Weight 
      Total Score = C + D
  • Problems
    Select Problems to display the following metrics. These metric are computed based on crashes or the HTTP errors frequency.
    • Most Problematic App: Application that has the maximum number of crashes and HTTP errors.
      • Crashes: 70%
      • HTTP Errors: 30%
    • Most Problematic App Score
    • Total Score
  • Usage
    Select Usage to display the following metrics. These metrics are computed based on the number of sessions.
    • Highest Usage App: Application that has the highest number of user sessions. The scoring is relative.
    • Highest Usage App Score
    • Total Score

Problem Rates Across All Apps (When All Apps is Selected)

This section displays the following information:

Metric Description
Crashes Number of crashes. For details, click the metric to navigate to the App Crash and Errors page.
HTTP Errors Number of HTTP errors per session on an average. For details, click the metric to navigate to the HTTP Errors page.
Average Request Latency Average latency for each request. For details, click the metric to navigate to the App Performance page.
Users Affected Percentage of users affected. For details, click the metric to navigate to the Network Performace page.

Threshold Exceeded

This section displays only those applications and the metrics that have exceeded the threshold during the selected time period. For details, click APP OVERVIEW to navigate to the Overview page for that application.

In the App Overview page for a single app, you can edit the alert. Click the Analytics link for details.

Flagged Sessions (Only for a Selected Application)

Displays sessions for which the application metrics have crossed the defined threshold values. Click any session to navigate to the Session Details page.

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